Privacy Policy

LoftZone AI LLC ("we," "our," or "us") operates the Robostage AI platform, including the website, web application, Robot Builder, Stage Simulator, and all associated services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

We collect information you provide directly to us, information collected automatically through your use of the Service, and information from third-party sources where applicable.

Information You Provide: We collect information when you create an account, use the Robot Builder, export a Bill of Materials, submit a support request, or contact us. This may include your name, email address, organization name, billing information, robot configurations, and any other content you submit through the Service.

Information Collected Automatically: When you use the Service, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, device identifiers, and usage patterns within the application. We use cookies, web beacons, and similar tracking technologies to collect this information.

Robot Build Data: When you use the Robot Builder or Simulator, we collect your robot configurations, parts selections, simulation parameters, and exported files. This data is used to provide the Service and may be used in aggregate, anonymized form to improve our AI models and recommendations.

We use the information we collect for the following purposes:

—To provide, maintain, and improve the Service, including the Robot Builder, Simulator, and AI choreography features. —To process transactions and send related information, including purchase confirmations and invoices. —To send technical notices, updates, security alerts, and administrative messages. —To respond to your comments, questions, and requests, and to provide customer support. —To train and improve our AI models using aggregated, anonymized robot configuration and performance data. —To monitor and analyze usage patterns and trends to improve the user experience. —To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities. —To comply with legal obligations and enforce our Terms & Conditions. —To send promotional communications where you have opted in to receive them.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We share information with third-party vendors and service providers that perform services on our behalf, such as cloud hosting, payment processing, email delivery, and analytics. These providers are contractually obligated to use your information only to perform services for us.

Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of LoftZone AI LLC, our users, or the public.

With Your Consent: We may share your information for any other purpose with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We will respond to deletion requests within 30 days. Note that some information may be retained for legal, regulatory, or legitimate business purposes even after account deletion, including transaction records and audit logs.

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS, encryption of sensitive data at rest, access controls and authentication requirements, regular security assessments, and incident response procedures. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small data files stored on your device. We use:

Essential Cookies: Required for the Service to function, including authentication and session management. Analytics Cookies: Help us understand how users interact with the Service so we can improve it. Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

The Service may contain links to third-party websites, including parts suppliers, hardware manufacturers, and community resources. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of third parties.

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

Depending on your location, you may have certain rights regarding your personal information, including:

—The right to access the personal information we hold about you. —The right to correct inaccurate or incomplete information. —The right to request deletion of your personal information. —The right to object to or restrict certain processing of your information. —The right to data portability (receiving your data in a structured, machine-readable format). —The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

LoftZone AI LLC is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your country.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page with an updated effective date, and where appropriate, by sending you an email notification. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

LoftZone AI LLC Email: [email protected]